Help and tech support

BrigidCCommunity Manager

Need to open a ticket?Email Support@involve.ai with your concern. Be as specific as possible and include screenshots where relevant. General how-to question?Post to the Help and Tech Support forum with any technical or how-to questions that others might benefit from seeing answered. If your questions are very specific to your instance or organization or include personal information, you may not wish to post publicly, but we can always convert CI.ty posts into tickets if needed.Whichever way you choose to engage, our Support and Data Science Consulting teams are eager to help!

1200

4 years ago

BrigidCCommunity Manager

Help and tech support

Can we set up reverse scoring for support tickets?

A common question we get is whether high support tickets always impacts the health score negatively. Some organizations consider a high number of support tickets a positive because it shows interaction and engagement, how does involve.ai handle that?

412

2 months ago

BridCI.tizen

Help and tech support

Why are specific values not populating in my filters?

When I set filters, each filter opens drop down options, but does not list the option I want to see.

211

3 years ago

ElizBlassCI.tizen

Help and tech support

Activity log

I just noticed the activity log in Workspaces. I’m not sure how long it has been there but it is so helpful. Is it new??