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Just over a year ago, my team and I stumbled into something exciting. The company I led at the time knew that we were losing customers, but not why. We built data integrations and AI models to better understand our customers’ behaviors. In doing so, we built a new company, involve.ai, and a new movement: Customer Intelligence.Since that accidental pivot, we have met so many of you – other leaders and individual contributors seeking to put customers first, and using data science to do it. We started this Customer Intelligence Community, the CI.ty, for you. Now, we are eager to build it together. Whether you are an involve.ai customer, an industry partner, or simply interested in data science as a path toward customer-centricity, we hope that the resources and conversations you’ll find here bring you success. We also hope that you’ll share your perspectives and experiences with others.Together, let’s evolve the ways we see, understand, and take action for our customers. Gaurav Bhattach
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