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Just over a year ago, my team and I stumbled into something exciting. The company I led at the time knew that we were losing customers, but not why. We built data integrations and AI models to better understand our customers’ behaviors. In doing so, we built a new company, involve.ai, and a new movement: Customer Intelligence.Since that accidental pivot, we have met so many of you – other leaders and individual contributors seeking to put customers first, and using data science to do it. We started this Customer Intelligence Community, the CI.ty, for you. Now, we are eager to build it together. Whether you are an involve.ai customer, an industry partner, or simply interested in data science as a path toward customer-centricity, we hope that the resources and conversations you’ll find here bring you success. We also hope that you’ll share your perspectives and experiences with others.Together, let’s evolve the ways we see, understand, and take action for our customers. Gaurav Bhattach
Involve.ai’s algorithm is constantly learning; the more data you integrate into your dashboard, the more accurate your customer health score. Increased accuracy means better visibility into your customer data and more actionable items (created by involve.ai or your teams). We never stop learning, and we never stop growing. This is why we are so excited to now have a Customer Intelligence Community (CI.ty) and a dedicated Ideas page. We hope that this page and this whole platform will help us gain more feedback and insight on ways to continue growing and improving involve.ai. Current & Future Avenues for Your FeedbackCI.ty: Our new Customer Intelligence (Communi)ty! As mentioned before, one of the reasons we are so excited to be launching the CI.ty is to get your feedback and general thoughts on product updates and trends faster than ever before. The Ideas page will be critical in helping us keep track of your ideas and how they are implemented. Customer Intelligence Advisory Bo
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