Best CSMs are the ones who possessed a high degree of empathy

  • 7 May 2022
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An interesting article that crossed my path today by Tammi Warfield, Chief Customer Officer of Delphix in Customer Think.

Tammi says "best CSMs were the ones who possessed a high degree of empathy and an intense desire to help customers find value. Their success was so closely tied to their customer’s success that it was hard to separate the two."

I really liked what Tammi says about women sales leaders: "Women-led sales teams deliver higher win and quota attainment rates than their male counterparts."

Definitely a great read. Highly recommended 

 

https://customerthink.com/why-customer-success-and-women-are-the-future-of-sales/

 


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I saw this too @shashib - It made me think of @stplumb !

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