In involve.ai’s Customer Health Data dashboard, the involve.ai Customer Health score shows as a percentage. These percentages indicate the level of likelihood that a customer will behave in a certain way. Below is a breakdown of health score ranges and associated predictions:
0 - 24% High Churn Risk
25 - 44% Medium Churn Risk
45 - 54% Caution / Watch
55 - 74% Healthy / Likely to Renew
75 - 100% High Growth Potential / Likely to Expand
Additionally, to the right of your health score, you can see whether health score has increased or decreased since the last data pull (data pulls at a cadence determined by your organization, usually daily or weekly). The change in score is indicated by a + or - sign and the percentage increase or decrease to the score. If the score has not changed, it will show as a zero.